BlackBerry® offers technical expertise, rapid issue resolution, and proactive, relationship-based paid support to match your present and future cross-platform Enterprise Mobility Management (EMM) needs. See Technical Support Matrix
Ideal for businesses with less than 500 devices, Advantage Support includes 24 x 7 global telephone access to Level 1 experts, 4-hour electronic response, and five named services: Escalation Management Support Service Specialist, Tech-to-Site Support, Health Check, and Change Management.
This mid-tier paid support option is perfect for growth businesses focused on efficiency and velocity with up to 2000 devices deployed. Includes management and planning assistance.
The highest level of relationship-based support is perfect for businesses with mission-critical needs that demand dedicated resources and deployments exceeding 1000 devices. It includes 24 x 7 global telephone access to Level 3 experts, 1-hour electronic response, support Account Manager, onsite training, 25 named callers, training and renewal discounts, and BlackBerry Expert Support Centre access. Available optional services include: Monthly Onsite Support Tech-to-Site Support, Secondary SAM, and Direct Enterprise Connection.
Makes migrating to the powerful next-generation BES easy and is included with BlackBerry Technical Support Services. Download the BlackBerry Software Assurance brochure
Download the BlackBerry Technical Support Services brochure
Contact an Account Manager today to discuss how BlackBerry can help your business. Just email us at: BBSalesSMB@pcconnection.com