Help Desk

With Help Desk services your staff can get rapid problem resolution and improved service levels through a single point of contact. Certified technicians can help install, repair, upgrade and demonstrate your favorite technology and applications — on line, at home, in the office or wherever you are.

Features:

• Toll free phone support 24x7
• Flexibility to purchase pay-as-you-go minutes or pre-defined incident packs
• Direct access to A+ and Microsoft/Windows platforms
• Virtual desk-side assistance with remote-monitoring support

Benefits:

• Increases user satisfaction through professional, always available IT support
• Covers the entire end-user multi-vendor environment
• Improves end-user service levels
• Provides cost-effective coverage
• Gives access to over 150 IT professionals
• Maximizes use of in-house IT staff