Rated 3.7 out of 5Â by 168
reviewers.
Rated 1 out of 5Â by Seb Constantly Jams
Worst Copier ever. I have jamming problems with this every day. Once this breaks down completely i am going to beat it because of all the stress this has caused me at work trying to get things done on time. Takes me sometimes 30 min to finally get it working
January 28, 2013
Rated 2 out of 5 Great When it Works, Just Doesn't Work Often Enough
I was initially thrilled to be moving up from home office class equipment into what I considered to be genuine small business equipment for our company of 11. Several thousand dollars later we had our 8560MFP which initially worked quite well. Great print quality from the solid ink, minimal consumables, though the inks weren't as cheap as I was initially led to believe. We only ever used genuine Xerox inks and high quality paper. We had several service visits in the first year, eventually receiving an entire print engine replacement which they failed to program with the correct serial number which led to other problems. We had frequent issues with clogged print nozzles (the cleaning process also uses a considerable amount of expensive ink). The printer would spontaneously lose a day on its calendar causing faxes to report the wrong date and time stamps. Scans were tempermental at best and would bring down the whole printer if you asked it to compress the image in any way. After about 2 years the colors started coming out all wrong and now it anytime it tries to print red it ends up printing more of a blue-purple color. Every other day or so it needs to be restarted because it claims that the scanner has malfunctioned. Because of ALL of these issues, we'll be looking at a different brand for our next printer.
September 26, 2012
Rated 1 out of 5Â by Kathy Buying this product was an unfortunate mistake
Although we like the solid ink, that is about the only good thing that I can say about this unit. I think that we must have been sent a complete lemon, as we've had multiple problems with it from day 1. We've had it serviced twice, and now that the warranty has expired, it is sitting here as a completely unusable boat anchor. It constantly says that the scanner is disconnected (even though we have tried all possible fixes), and therefore won't function at all anymore. We've had this unit for 17 frustrating months, and I think that we will be shopping for something different.
August 21, 2012
Rated 1 out of 5Â by IT Dept One troubled machine
This printer has been nothing but trouble, as other reviewers point out IDF (Integrated Document Feeder) works when it want to. The reason for such behavior most likely lies with Xerox's decision to keep the scanning lamp ON all the time. The surface of the scanner (a little strip that you can see once you open the document feeder cover) stays so hot that you will not be able to hold your hand on it. When ambient temperature rises the IDF sensors go nuts - printer reports paper in IDF or on the glass - even though there is nothing there. The only way to get it back into working condition is to power it off and let it cool off for 30 minutes. Then it works for another 15 minutes until lamp overheats and we are back to square 1. I've used and supported all makes and models of printers in medium size enterprise setting and this one is by far the most troubled printer I ever met.
I was also surprised to see lack of "scan to folder" functionality in this price range.
June 5, 2012
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