Rated 1 out of 5Â by RICHARD NJ TRYING AGAIN
I bought one of these. It worked fine for a year, which was the warranty period. Then it stopped working. I threw it out, and bought a replacement printer from another manufacturer.
October 18, 2012
Rated 2 out of 5Â by energytactics MAC support lacking
I purchased this printer to use on my network consisting solely of MAC products. I does print reasonably well, but the documentation is confusing at best both the website and the included "pictograph" single sheet for startup have minimal support for MAC. Also the unit was dirty and the toner cartridge appeared to be scuffed. Xerox customer service was also lacking.
Interestingly, I called a corporate customer service number and was asked to provide a detailed description of the problem. I did that the same day and two weeks later have heard NOTHING from Xerox!
MacConnection did indicate that their return policy would apply if I wasn't satisfied but the unit prints reasonably well and I have no worse network performance than the Lexmark 352dn it has replaced.
Its a shame Xerox or someone else doesn't offer an app to do the installation for a Mac network, both setup and find specific drivers and then optimize.
March 17, 2012
Rated 5 out of 5Â by v/ Excellent product
- 30 mn. to unpack, install, plug, setup, heat and print on Unix/Cups-1.4.3 system (.ppd on the net). Cups recognize immediatly Xerox3250 on your net. No CD required, nothing to do, just plug, add your printer and ppd, and print.
- full web admin, very easy to use.
- Very quick, very silent.
- PS3 and PCL5 & 6 supported.
- Don't expect a fine/high print quality on large n&b picture (seeing some discret gray ruber)
- very good product for letter print, office and home use.
- Nice job, thanks for this excellent and professionnal product.
February 7, 2012
Rated 1 out of 5 Do not buy this product!
I have had my Phaser 3250 for about 20 months. I bought it for business use, but we are a small office, so it probably only prints 100-150 pages per week. It wasn't fast, but I was happy with it until its first toner cartridge ran out, which, by the way, was about 3 days after the machine came out of warranty. When I put in a new toner cartridge, the Phaser started printing poorly. I called Xerox tech help and they sent me a new cartridge. Cartridge # 2 was leaking toner, so I called again, and they sent me another cartridge. Cartridge # 3 did not print properly either, but the printing problem was not the same as the problem with the first bad cartridge. I put in a couple more replacement cartridges, and the machine performance changed with each cartridge. Finally, a tech person informed me that a bad cartridge can corrupt the printer driver and I should install a new driver. So I did that, and it seemed to solve the problem. Everything was great for 6 months. Then I ran out of toner again. This time, the duplexer stopped working (it had worked fine until I put in a new cartridge), and the Phaser started skipping sheets and occasionally printing a heavy black line at the top of the sheet. Before calling Xerox, I installed a new driver, but it didn't solve the problem. I spoke to tech service and to a Xerox service person, and I tried two more toners, and the problem has remained. I have no idea what's going on, but I have trouble believing that the duplexer broke just as I was installing a new toner. Even if it did, a well-built machine should not be breaking after 1-1/2 years of light office use. We are limping along with it for now (and not duplexing) because I don't want to pay a big repair bill, but I will definitely not be buying any more Xerox machines.
December 12, 2011