ShoreTel's business communications system delivers voice, unified communications (UC), mobility and contact center capabilities to enterprises of all sizes. It combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.
What is Unified Communications?
Unified Communication is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums. Including:
Presence is a key component of Unified Communications. It enables you to find the best person available for live contact, and also shows you the state of the receiver so you can choose the best or richest mode of communications.
Mobility is the ability to communicate using any device no matter where you are.
Unified Messaging is about the integration of e-mail, voicemail, and ultimately video mail, using existing enterprise contact directories as a common database.
Video brings a new dimension to traditional voice calling by letting users "meet" face-to-face with remote individuals from wherever they happen to be.
ShoreTel has a full-featured, ergonomic IP phone with outstanding sound quality for every type of user within an organization, ranging from operators to call-center directors, and from executive managers to regular end-users.
ShoreTel's Contact Center offering enables an effective customer contact experience by improving the key stages of the customer experience. Our solution delivers service quality, new revenue, optimizes your resources, and more.
ShoreTel Mobility provides organizations of all sizes an appliance-based, platform-agnostic mobility solution that gives users the same advanced in-office UC capabilities they expect from any location.
ShoreTel's all-in-one IP Phone system with integrated UC gives small businesses the same type of telecommunications capabilities enjoyed by large organizations.
ShoreTel offers a brilliantly simple, appliance-based solution that features advanced UC capabilities built right into the IP phone system.