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The 8x5 Paid Support plan includes software subscription but not the advanced replacement option. Both levels of Aerohive Paid Support provide access to the Aerohive Technical Support team by phone or online.
If you purchase 8x5 Paid Support, Aerohive will provide support Monday-Friday 7:00 A.M. to 6:00 P.M. Pacific Time during the term. Support availability may occasionally deviate from published hours due to downtime for systems and server maintenance, observed U.S. holidays, and events beyond Aerohive's reasonable control.