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Brocade thoroughly understands the advanced level of technical support required for maintaining large networked storage environments. Brocade has the expertise to help ensure maximum availability of mission-critical Storage Area Network (SAN), Channel Extension, and File Area Network (FAN) resources in these complex, multi-vendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.
Through Brocade Direct Support, customers have a single support contact for all Brocade hardware and software, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.