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Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions - including IP telephony, unified communications, IP video and audio conferencing, and contact center - that is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). Cisco IP Communications can increase your organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. Cisco IP Interactive Voice Response (IP IVR) - an integral component of the Cisco IP Communications system - provides an open, extensible, and feature-rich foundation for the creation and delivery of IVR applications.
Cisco IP IVR is designed to enhance the efficiency of any organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Enabled by Cisco AVVID, and tightly integrated with Cisco CallManager, the Cisco IP IVR offers ease of installation, configuration and application hosting because it is constructed specifically to exploit the power of IP-based communications.
The Cisco IP IVR is written entirely in Java and designed and constructed by Cisco to facilitate concurrent multimedia communication processing. The Cisco IP IVR architecture is open and extensible, and it allows customers to incorporate custom-developed Java classes, which enables independent developers to extend the Cisco IP IVR solution to meet unique customer business needs.
Cisco IP IVR removes the constraints enforced by legacy PSTN circuit-based IVR applications by IP-enabling IVR applications and creating connections to Web-based content. Cisco IP IVR is designed to operate upon Cisco AVVID and is constructed specifically to exploit the power of IP-based communications. With the powerful service-creation environment, enterprises can rapidly develop and deploy IVR applications to provide advanced self service and enhanced call control applications to improve overall customer satisfaction - continuing the evolution towards a true Customer Interaction Network.