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Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist in giving you peace of mind. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures and, for the duration of the service period, provide a parts and labor service.
Next Business Day On-site Service covering labor and the repair or replacement of parts in the main system unit, including monitor, keyboard and mouse.
Dell's Next Business Day On-Site Service (NBD) can place a Dell-certified engineer at the customer's location the following business day, after completion of telephone-based troubleshooting when a Dell technician accepts and logs a system fault call before 17:00 Monday-Friday, subject to parts availability.