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Dell ProSupport is your support services solution. With fast, reliable support services designed to address the technology challenges you face today, Dell ProSupport is focused on your needs, time demands and budget. For small businesses without an IT professional on staff, Dell ProSupport takes care of both you and your employees' technology support needs. To avoid unplanned downtime and reduce recovery time, you can select Mission Critical option. This option can help you get your business up-and-running in minutes, not hours or days, by allowing you to specify high severity levels and request accelerated response times for priority service. Once you go through a telephone-based troubleshooting and diagnostic session, a certified Dell technician can arrive on-site at your business the next business day. This option is included standard with your Dell ProSupport service contract and is available to Dell Basic Hardware Service customers for an additional charge.