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Dell SonicWALL Secure Virtual Assist is a remote support tool for distributed businesses and service providers that enables a technician to assume control of a customer's computer. Easily installed via a web browser, Secure Virtual Assist gives technicians instant permission to chat, transfer fies, access and reboot their computer remotely to diagnose and fi problems. The easy-to-use customer web portal provides a familiar look and feel for Windows, Mac OS and Linux customers. Furthermore, Secure Virtual Assist facilitates the management and scheduling of the support queue and enables tight integration by leveraging existing network and authentication infrastructure.