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          Dell SMA 400 Virtual Assist up to 10 Concurrent Technicians

          Dell SMA 400 Virtual Assist up to 10 Concurrent Technicians
          More From: Dell
          Item #: 32395916
          Mfr. Part#: 01-SSC-2255
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Price:
            $3,134.95
             
            Today, customers receive technical support by phone, e-mail, chat and pre-installed remote support clients - often resulting in a cumbersome, time consuming and frustrating experience. With customer satisfaction a key business driver for IT departments, employing user-friendly tools is critical to enhancing customer service, improving resolution times and minimizing costs. Dell SonicWALL - Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a Web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed "fat" client.
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            UNSPSC 43222501
            Warranty - Labor N/A
            Warranty - Parts N/A
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