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Fortinet customers who need round-the-clock access to mission critical support will find that 24x7 Support meets their requirements. In addition to online ticket access and online chat, 24x7 includes telephone support at any time day or night. 24x7 also includes an advanced hardware replacement RMA benefit (Next Business Day) so that customers can sustain high levels of availability.
The Premium bundle includes: 24X7 Advanced Hardware Replacement(next business day), Firmware Upgrades, 8X5 Email support, 24X7 Phone Support, Anti-Virus, IPS, Content Filtering and Anti-Spam. (For FortiMail appliances, does NOT include IPS and CF.)