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FortiCare Enhanced 8x5 service provides online tools (web support and documentation), firmware/software updates, web-based technical support, and 3-day Return & Replace hardware replacement.
Fortinet's FortiCare 8 x 5 Enhanced Support offering includes access to real-time ticket system, an interactive chat feature, and online technical documentation. Together, these options allow customers to have fast and easy access to the technical answers they need. Additionally, 8 x 5 Enhanced Support includes return and replace hardware support. Enhanced support additionally provides firmware updates for FortiOS.