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Fortinet's FortiCare 8x5 Enhanced Support offering is designed for customers who need support during local business hours. FortiCare 8X5 Enhanced Support includes access to support services via telephone, the customer support web portal and online chat system. Additionally, 8x5 Enhanced Support includes advanced exchange hardware replacement (where available).
FortiGuard Subscription Services provide comprehensive Unified Threat Management (UTM) security solutions to organizations capabilities to enable protection against content and network level threats. FortiGuard services are continuously updated by the 24x7x365 Global Threat Research Team possessing in-depth expertise in content and network level attacks. The Global Threat Research Team enables Fortinet to deliver a combination of multi-layered security intelligence and provide true zero-day protection from new and emerging threats.