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Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product. For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support. HP’s expert technicians have the tools and resources to repair your equipment properly.