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HP Care Pack service is a support package that expands and extends standard warranties for HP hardware and software. HP Care Pack service provides hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.
Through HP Care Pack service they get more systems and services up and running sooner. They help IT professionals use hardware and software effectively. It provides proactive support to help prevent system downtime. And when failures do occur, they provide the level of response you need to meet the needs of your business - whenever and wherever you need it.
HP's Hardware Support with Defective Media Retention is specifically designed for companies that needs to control and secure their classified, proprietary and confidential data; subjects to current data privacy regulations and wants a simpler, more cost-effective solution when choosing not to return a malfunctioning disk drive.
The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel and provide a replacement disk.