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          HPE 4-year Foundation Care Call to Repair 5130 Switch

          HPE 4-year Foundation Care Call to Repair 5130 Switch
          Item #: 31219232
          Mfr. Part#: H0RJ9E
          Availability: In Stock
          Est. Ship: Virtual delivery

            A convenient package of hardware and software services

            Ordering Information

            HP Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware and software problems on your HP networking products.

            Hardware exchange offers a reliable and fast parts exchange service for eligible HP networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HP Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support.

            Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

            Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available.

            In addition, HP Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information.

            Service feature highlights:
            -Escalation management
            -Access to electronic support information and services

            Hardware Support:
            -Remote problem diagnosis and support
            -Advance parts exchange
            -Prepaid shipping label, materials, and instructions for defective unit return
            -Replacement parts and materials
            -Problem analysis and resolution

            Software support:
            -Access to remote technical resources
            -License to use software updates
            -Software support
            -Software features and operational support
            -HP recommended software and documentation updates method
            -Firmware updates for selected products
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            Contents Service plan documentation
            Coverage Period 4.00 year(s)
            Response Type Advanced Exchange, Phone Support, Replacement
            Service Hours 24x7
            Service Included Advanced Exchange, Escalation process, Firmware upgrades, Knowledge base access, Phone Support, Remote diagnosis, Remote Support, Replacement, Return shipping, Shipping, Software support, Software Update
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Complicated network devices
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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