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          Lenovo 1-year 9x5 4-hour Onsite (TDS)

          More From: Lenovo
          Item #: 18429622
          Mfr. Part#: 5WS0F46914
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue.

            4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning.
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            Contents Service plan documentation
            Coverage Period 1 year(s)
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Hardware replacement, On-site, Parts and labor, Phone Support, Remote diagnosis, Repair, Trouble-shooting
            Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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