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Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.
All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue can not be resolved by phone a system needs to be shipped to Lenovo facility.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.