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          Lenovo 3-year Onsite 24x7 4-hour + Priorty RD

          More From: Lenovo
          Item #: 16571721
          Mfr. Part#: 5WS0F15399
          Availability: In Stock
          Est. Ship: Virtual delivery

          • Priority Technical Support
          • 4 Hour Onsite
          • 24x7 Service

          Lenovo has your device(s) covered with 24x7 service and priority technical support. Service includes 4 hour onsite hardware support.

          Ordering Information

          Price:
          $462.60
           
          Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

          4hr on-site response time in a 24x7 service window: Customers can benefit greatly from a fast response to their business-critical issues with an exceptional service coverage window of 24-hour, seven-days-a-week support. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the customer's problem remotely. If it is determined that an on-site visit is needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured within the round-the-clock service window (24x7). So, for example, if a call is placed at 03:00 on Saturday morning, a technician will be on-site at the customer's location by 07:00 that same morning.

          Lenovo’s Priority Technical Support makes your priority our priority. Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third-party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate free phone support line. Service is limited to software vendor service hours.
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          Contents Service Plan Documentation
          General
          Coverage Period 3.00
          Response Time 4 Hours
          Service Hours 24x7
          Service Included Hardware support, On-site, Parts and labor, Technical support
          Licensing
          Fulfillment Type Onsite Service
          Maintenance Included Yes
          Service
          Class of Equipment Servers
          UNSPSC 81111812
          Warranty - Labor N/A
          Warranty - Parts N/A
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