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To help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings.
IBM ServicePac hard drive retention option lets you retain your defective IBM hard drives when replacement is required during a service repair call. IBM will provide you with a replacement hard drive, and the defective hard drive will be returned to your designated representative for your disposal. This option allows you to safely secure your sensitive data and ensure privacy for your customers.