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          Lenovo 5-Year ServicePac Upgrade to IOR 9x5 4-hour Onsite Repair

          Lenovo 5-Year ServicePac Upgrade to IOR 9x5 4-hour Onsite Repair
          More From: Lenovo
          Item #: 16446162
          Mfr. Part#: 46Y0483
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            With this ServicePac, repair is performed at your location (monitors receive onsite exchange). Service is provided Monday to Friday, 8:00 a.m. to 5:00 p.m., the same business day for critical calls or next business day for non-critical calls. An IBM service technician will be dispatched within 4 hours, if necessary, following IBM remote technical phone support. For calls dispatched after 1:00 p.m. local time, the technician will arrive by the morning of the following business day.

            Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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            Contents Service plan documentation
            Coverage Period 5 year(s)
            Response Time 4 Hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 9x5 (Excludes Holidays)
            Service Included Hardware replacement, On-site, Parts and labor, Phone Support, Repair
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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