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          Lenovo TopSeller Services 3-year 24x7 8-hour Onsite + Priority Support (RSS)

          Lenovo TopSeller Services 3-year 24x7 8-hour Onsite + Priority Support (RSS)
          More From: Lenovo
          Item #: 18431061
          Mfr. Part#: 5WS0G29685
          Availability: In Stock
          Est. Ship: Virtual delivery

            Ordering Information

            Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue. Onsite service is an upgrade to the standard service level available on most mobile systems and it is the base service level on most desktop systems.

            8hr onsite response time in 24x7 service window: Customers can receive around the clock response times in an eight hour window, ensuring business critical issues are addressed rapidly but at an excellent value price point. Service coverage window is 24-hour, seven days per week. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 8 hours. The response time (8 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 11:00 a.m., the same day, Saturday morning.

            Priority Support:

            Priority Technical Support is an enhanced warranty plan that provides direct anytime-access to the right level of tech support on the first call. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities.
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            Contents Service plan documentation
            Coverage Period 3 year(s)
            Response Time 8 hours
            Response Type Onsite, Phone Support, Repair / Replace
            Service Hours 24x7
            Service Included Emergency consulting, Escalation process, Hardware replacement, On-site, Parts, Parts and labor, Phone Support, Remote diagnosis, Repair, Software support, Trouble-shooting
            Class of Equipment Servers
            UNSPSC 81111812
            Warranty - Labor N/A
            Warranty - Parts N/A
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