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Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue. Onsite service is an upgrade to the standard service level available on most mobile systems and it is the base service level on most desktop systems.
8hr onsite response time in 24x7 service window: Customers can receive around the clock response times in an eight hour window, ensuring business critical issues are addressed rapidly but at an excellent value price point. Service coverage window is 24-hour, seven days per week. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 8 hours. The response time (8 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 11:00 a.m., the same day, Saturday morning.
Keep Your Drive (KYD):
Securing business data is essential to any organization's success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo's Keep Your Drive Service (KYD) allows you to keep your drive, improving data security and potentially alleviating civil liability risks for organizations handling sensitive information. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
Priority Technical Support is an enhanced warranty plan that provides direct anytime-access to the right level of tech support on the first call. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities.