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          Polycom 3-Year Partner Premier Service

          Polycom 3-Year Partner Premier Service
          More From: Polycom
          Item #: 30672174
          Mfr. Part#: 4870-65580-362
          Availability: In Stock
          Est. Ship: Virtual delivery

          • Assigned Service Engineer (ASE)
          • Business hours priority phone support
          • Upgrades, 24x7 online support

          The right level of support to fit your needs

          Ordering Information

          You may not have in-house technical experts for all your communications needs, but when you need external assistance, you can choose Polycom AdvancedAccess Support to help you manage your estate and provide overlay service for Polycom Premier, Premier Onsite or ImmersiveCare Services.

          Polycom AdvancedAccess Support is available 24x7 and provides priority routing to the AdvancedAccess Team through Polycom's technical call center. During business hours, an Assigned Service Engineer (ASE) will use their familiarity with your Polycom assets and environment to efficiently manage your technical support requests to resolution.

          By building AdvancedAccess on the service deliverables of the Premier family of services and ImmersiveCare services, Polycom offers you response-level choices. If you require advanced parts replacement shipped to your site, you can select AdvancedAccess Premier and receive the replacement parts and remote telephone technical assistance. This service gives you access to telephone technical support during business hours, software upgrades and updates as released, and 24 x 7 access to our online support portal.
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          Contents Service plan documentation
          Coverage Period 3 year(s)
          Response Time Next Business Day
          Response Type Advanced Exchange, Phone Support
          Service Hours 24x7
          Service Included Advance parts replacement, Phone Support, Shipping, Software Update
          Returns Policy This product is subject to our return policy. Please see our complete return policy for details.
          Class of Equipment Video conferencing devices
          UNSPSC 81111812
          Warranty - Labor N/A
          Warranty - Parts N/A
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