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The LiveSecurity Service Gold Program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce or VPN tunnels. Expanded hours of coverage, industry-leading response times, and direct access to the U.S. based priority response support team assure that you get fast, around-the-clock remote support assistance when needed.
Unlimited support incidents per annual subscription.
24x7 Support with targeted one-hour response time
Software Updates and Patches
New Feature Releases
LiveSecurity Broadcast Updates and Alerts
Advanced Hardware Replacement
Product Documentation and Guides
Technical Training Materials
My Products Management Center
Moderated Customer Forum