We deliver service desk on-shore/off-shore/hybrid models with methods based on ITIL principles. From modernizing service delivery methodology, policy, procedures, and SLAs to road mapping the transformation of the desk into a SPOC support model, we can create an entire solution that works for you. This includes Total Call Management to Log and Route on a 24 x 7 x 365 basis and more.
Physical and soft assets can be tracked and managed through a combination of in-house tools and systems and existing tools in the client environment. Configuration management integrates with our Service Desk Configuration Management Database to ensure SLAs are optimized for incident, problem, and change management across the enterprise.