Customer Care

Technical Support


PC Connection Express uses a factory-authorized repair center for many major hardware brands. Its factory-trained, CompTIA certified technicians welcome warranty and non-warranty repairs regardless of where your hardware was purchased.

For your convenience, we strive to complete the repair and return your equipment within 48 hours of receiving it.

Read on for more information, or call 1-800-800-0013 Monday to Friday 9:00 a.m. to 5:30 p.m. ET.

What to do first

All customers: You must call 1-800-800-0013 to obtain a Service Return Authorization (SRA) number prior to shipping your product for repair.

Mailing address:
PC Connection Express
Repair Center
Attn: Your SRA#
450 Marlboro St.
Keene, NH 03431

Repair Rates:

Labor, per hour: $65*
Labor, per half hour: $32.50
Estimates: $32.50

*After the first hour, labor is billed in half-hour increments

How long will my repair take?

Most repairs are completed and returned within 48 hours of receipt. An exception may occur if a particular part isn't available for immediate shipment from a manufacturer. We maintain our own parts inventory to help avoid such occurrences. We cannot guarantee repair or shipping turn-around times.

Do I need to send accessories such as cables, toner, cartridges, etc.?

If you're shipping a printer, please include ribbons, ink or toner cartridges, making sure they are properly sealed to avoid spills in transit. You don't need to send cables, disks, printer covers, or manuals.

What manufacturers' products are you factory-authorized to repair?

Desktops and notebooks.

Desktops and notebooks.


Desktops, notebooks, and laser printers.

Desktops, Notebooks.



If you need repairs on a product we are not authorized to service, please contact the manufacturer directly.