8x8 Voice + Microsoft Teams
Amplify Your Microsoft Teams Investment
Expand the power of your Microsoft Teams collaboration platform with an enterprise-grade cloud voice communications solution. That's what 8x8 Voice for Microsoft Teams is all about.
When you expand your platform, you get:
- Global PSTN access for your Microsoft Teams users without changing the user experience
- Full PSTN access for Microsoft Teams users in 38 countries, with toll free and DID numbers in 120+ countries
- Unlimited calling plans in up to 47 countries
- A native contact center solution that integrates with Microsoft Teams
- Native integrations with over 35 business applications such as Salesforce, Microsoft Dynamics, and Zendesk
Add Voice to Teams. It’s as Easy as 1-2-3.
Give your Microsoft Teams users advanced voice capabilities in just three simple steps.
A Consistent Microsoft Teams Experience
No Maintenance Nightmares for IT. No Retraining Required.Because 8x8 Voice for Microsoft Teams integrates with the Microsoft Phone System via Direct Routing, there is no change to the Teams user experience for making and receiving calls. None. Make calls like you always have—but with more options to dial PSTN contacts, whether they are internal or external.
One Open Platform for All EmployeesBecause 8x8’s platform is open, your employees can connect and communicate using any device, whether it’s a physical phone, 8x8’s Virtual Office desktop or mobile client, or Microsoft Teams. Everything is centrally managed through a common administrator interface with detailed and comprehensive analytics for all your users.
More than Just Telephony
Native business application integrations
8x8 has native integrations with more than 35 business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favorite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.
Native contact center integration
With 8x8, there is no need to look for a separate contact center solution. Contact center agents can make and receive calls within Teams while leveraging all of 8x8’s Contact Center capabilities, including omni-channel interactions, workforce engagement management, and robust analytics. Share context information between Contact Center and Teams through call screen synchronization and view your Contact Center call history in Teams.
8x8 analytics provides key insights into all of your Teams calls made on the 8x8 platform, allowing you to identify key trends across employees, teams, and the company. Understand call patterns and customer behavior with speech analytics; make instant, impactful changes using real-time data to drive decisions; and evaluate and play back all business calls using one comprehensive analytics suite.
Schedule Your Personalized DemoAre you ready to simplify and enhance your collaboration with 8x8? Our cloud experts have helped thousands of customers transform technologies into IT solutions that deliver greater collaboration, efficiency, and security. It all starts with a FREE demo. Fill out the form below, and we’ll get you connected to an expert today!
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