Customer Care

Technical Support



Repairs

Connection is a factory-authorized repair center for many major hardware brands. Our factory-trained, CompTIA certified technicians welcome warranty and non-warranty repairs regardless of where your hardware was purchased

For your convenience, we strive to complete the repair and return your equipment within 48 hours of receiving it

Read on for more information, or call 1-888-213-0834 Monday to Friday 9:00 a.m. to 5:30 p.m. ET.


What to do first

All customers must call 1-888-213-0834 to obtain a Service Return Authorization (SRA) number prior to shipping products for repair.

Mailing address:
Connection
Repair Center
Attn: Your SRA#
450 Marlboro St.
Keene, NH 03431

Repair Rates:
Labor, per hour: $65*
Labor, per half hour: $32.50
Estimates: $32.50

*After the first hour, labor is billed in half-hour increments


How long will my repair take?

Most repairs are completed and returned within 48 hours of receipt. An exception may occur if a particular part isn't available for immediate shipment from a manufacturer. We maintain our own parts inventory to help avoid such occurrences.


Do I need to send accessories such as cables, toner, cartridges, etc.?

If you're shipping a printer, please include ribbons, ink or toner cartridges, making sure they are properly sealed to avoid spills in transit. You don't need to send cables, disks, printer covers, or manuals.


What manufacturers' products are you factory-authorized to repair?

Apple
Desktops and notebooks.

Acer
Desktops and notebooks.

Fujitsu
Notebooks.

Hewlett-Packard
Desktops, notebooks, and laser printers.

Lenovo
Desktops, Notebooks

Sony
Notebooks.

Toshiba
Notebooks.

If you need repairs on a product we're not authorized to service, please contact the manufacturer directly.