Customer Care

Technical Support


The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.

All Returns Are Subject to Manufacturers' Policies

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, PC Connection Express reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Final Sale of Certain Products

In addition to manufacturer restrictions, the following products are final sale items and are not returnable to PC Connection Express for refund or exchange for any reason:

Specific Products:
  • Custom configured products, Special ordered products, LCD/DLP projectors, Opened software, Hard drives, and TVs/Monitors over 27"

Specific Manufacturers:
  • Avaya, Citrix, Compellent Technologies, Corel, Datacore, EMC, EqualLogic, GFI, IBM Software, Hitachi Data Systems, IBM Storage, Lotus, Neoware, Oracle, Overland Storage, Quantum, Sony Storage, Tandberg Data, U-Vault, Veeam, and VMware

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and our ability to remarket the returned product. PC Connection Express will refuse any return of items missing UPC codes.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. We strong advice that you send your return via a trackable service and purchase full insurance to cover loss and damage in transit for shipments of returned items. PC Connection Express is not responsible for lost parcels.

Return Privileges for Non-Defective Items

All non-defective returns authorized by PC Connection Express, including MacConnection returns, whether opened or unopened, will be assessed a minimum 20% restocking fee, and must be authorized for return within 15 days from date of receipt. No refunds will be issued after such 15 day period. Authorization may be obtained by calling Customer Care at 1-800-800-0013 or by e-mail at Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 15 days. Failure to return a product within such 15 day authorization period will be deemed to be an acceptance of the product. (Products excluded from 15% restocking fee: HP Reverb G2 Virtual Reality Headset SKU# 41024161)

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported to Customer Care at 1-800-800-0013 or within the first 15 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 20% restocking fee. After 15 days, the manufacturer's warranty process must be followed.

Damaged Products

All packages shipped from PC Connection Express are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to Customer Service at 1-888-213-0259 or within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for us to file a damage claim. Failure to notify PC Connection Express of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 20% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to PC Connection Express.